---
title: "RedotPay card FAQ: validity, card limit, USD vs HKD, CVV, SWIFT and the small questions"
description: "One-line answers to the small RedotPay card questions: what kind of card it is, USD or HKD, how long it's valid, the 5-card lifetime limit, minimum age, changing the name or currency, the issuance fee, SWIFT, cash transfers, CVV, allowed currencies, the 1,000 USD limit after security changes, and temporary freezes."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RedotPay card FAQ: validity, card limit, USD vs HKD, CVV, SWIFT and the small questions

Short answers to the questions the official help centre settles in a line or two. For the longer topics, follow the links.

## Getting a card

### What type of card is it?

A prepaid Visa card paid from the crypto you hold. RedotPay describes it as a stablecoin-based card that works wherever major card networks are accepted, online, in shops and at [ATMs](/en/cards/atm-withdrawals/) with the physical card. It isn't a credit card or a bank account.

### Is my card in USD or HKD, and how do I tell?

The card's currency is the one it bills and settles in. RedotPay used to issue both; since 21 January 2026 all new cards are issued in USD. To check yours: **Card** → **View**, then read the currency code in the top-right corner of the back of the card.

### How long is the card valid?

Three years from the date of issue, for both the virtual and the physical card.

### How many cards can I have?

Up to 5 in total, virtual and physical combined. It's a lifetime count: deleted cards still count toward the 5, so think before [deleting a card](/en/security/delete-card-or-account/).

### What is the minimum age?

18.

### My phone number and ID are from different countries. Can I get a card?

Yes. They don't need to match. What matters is that your ID and your country of residence are both supported. See the [country guides](/en/countries/).

### Can I change the name on the card after it's issued?

No. Check that the name on your account matches your full legal name in English before you order. The name in your billing address is what gets printed.

### Can I change the card's currency after it's issued?

No. The currency is set automatically from your registered region and eligibility when the card is issued.

### Can I upgrade my virtual card to a physical one by paying the difference?

No. A physical card is a separate application in the app, with its own fee. See [virtual vs physical](/en/cards/virtual-vs-physical/) and our [promo code](/en/getting-started/promo-code/).

### Does the issuance fee count as balance I can spend?

No. It pays for making the card and is deducted from your balance when the card is issued. The 5 USDs welcome reward can't be used to pay it either.

### Are there fees if I don't use the card for a month?

No. There's no card management, monthly or annual fee. The only thing that expires is the 5 USDs welcome reward, after 30 days. See [fees and limits](/en/fees-limits/).

## Using the card

### Does the card have a SWIFT code?

No. SWIFT codes belong to bank accounts, not cards. To receive money, see [receive money](/en/deposits-withdrawals/receive-money/).

### Can I send money with the card, through Wise, Revolut or bKash?

No. The card can't fund transfer services or digital wallets. RedotPay names bKash, Revolut, Skrill, URPAY and Wise.

### What is the CVV?

The 3-digit number on the back of the card, sometimes called CVC, used to confirm it's you when paying online. Never share it, nor the card number or expiry date.

### How do I see my card number, expiry date and CVV?

**Card** → **View**, then confirm with your face, fingerprint or device PIN, or with a code by email, SMS or Google Authenticator. The details appear once verified.

### How do I choose which currencies the card can pay in?

**Card** → **Settings** → **Security settings** → **Set Transaction Currencies**, toggle currencies on or off, then **Save**. A payment in a currency that's switched off is declined. Paying in a currency other than the card's own costs 1.2%.

## Limits and freezes

### Why is my card limit lower after I changed a security setting?

After you change or remove your phone number, email or Google Authenticator, or reset your password, the card is capped at 1,000 USD per transaction and 1,000 USD per day. Your usual limits come back after 24 hours.

### Why is my card temporarily frozen?

Three wrong ATM PINs within 24 hours, or three wrong CVVs or expiry dates within an hour, freeze the card. While frozen it declines online, in shops and at ATMs. A CVV or expiry-date freeze lifts by itself after 24 hours; RedotPay doesn't say when an ATM-PIN freeze lifts. More in [why was my card declined?](/en/troubleshooting/card-declined/)

## Physical card

### Can I customise the physical card?

No. It comes in red only, with no colour or design options. Delivery, activation and PIN are covered in [physical card](/en/cards/physical-card/).

Sources: RedotPay help-centre articles "What Type of Card Is the RedotPay Card?", "How Do I Know if I Have a USD or HKD Card?", "How Long Is My RedotPay Card Valid For?", "Does My RedotPay Card Have a SWIFT Code?" and "What Is a CVV?" (checked 2 Nov 2026). The Visa branding is what the cards in the app show.

Source: https://redotdocs.com/en/cards/card-faq/index.mdx