---
title: "Add a RedotPay card to Apple Pay or Google Pay (and fix it when it fails)"
description: "Which countries can use Apple Pay with RedotPay, how to add a virtual or physical card to Apple Wallet or Google Wallet, the card upgrade some older cards need, and what to check when the card won't add or payments fail."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add a RedotPay card to Apple Pay or Google Pay (and fix it when it fails)

Both the virtual and the [physical card](/en/cards/physical-card/) can go into Apple Pay or Google Pay. With a [virtual card](/en/cards/virtual-vs-physical/) in your phone, you can pay contactless in shops without waiting for a physical card. Whether that works where you live depends on Apple and Google, not on RedotPay.

> **Check your country**
>
> Apple Pay works in [Egypt](/en/countries/egypt/), [Morocco](/en/countries/morocco/), [Saudi Arabia](/en/countries/saudi-arabia/), [the UAE](/en/countries/uae/) and [India](/en/countries/india/), but not in [Algeria](/en/countries/algeria/), [Tunisia](/en/countries/tunisia/), [Pakistan](/en/countries/pakistan/) or [Bangladesh](/en/countries/bangladesh/). See the [country guides](/en/countries/).

## Apple Pay

1. On the **Card** tab, select the card and tap **Add to Apple Wallet**.
2. Follow the on-screen steps until you see **Card Added**.

**Some older cards need a free upgrade first.** If the app shows it, tap **Card** → **Upgrade**. The upgraded card has a **new number, CVV and expiry date** (valid 3 years), so update it on every site and subscription that has the old details saved.

To pay, double-click the side button on an iPhone with Face ID, or the Home button on one with Touch ID, then hold the phone near the reader. On an Apple Watch, double-click the side button. In apps and on websites, tap the Apple Pay button.

## Google Pay

1. Open the **Google Wallet** app and tap **Add to Wallet**.
2. Choose **Payment card**, then **Enter details manually**.
3. Copy the card number, expiry and CVV from the RedotPay app, and the **same name and billing address** as your card.

A new card can take **up to 2 days, sometimes 5**, before Google Pay, PayPal or Facebook accept it. Don't retry again and again: repeated failures can freeze the card.

## The card won't add

- The card's status in the app must be **Active**.
- Update your phone to the latest software, and turn on Face ID, Touch ID or a passcode.
- Your phone's region must be one where Apple Pay or Google Pay works.
- On iPhone, [two-factor](/en/security/protect-your-account/) authentication must be on for your Apple ID.
- Re-check the card details and the verification code you were sent.

## Added, but payments fail

- Your balance covers the price plus fees.
- The card is still **Active**, not frozen.
- The shop accepts contactless or wallet payments.
- If you've just added it, wait a minute and try again.

Then work through the [declined card checklist](/en/troubleshooting/card-declined/).

> **Protect the phone too**
>
> A payment approved with Face ID, your fingerprint or your passcode counts as yours in a dispute. Lock your phone and don't share its passcode.

When a website refuses the card, RedotPay itself suggests paying through Apple Pay or Google Pay instead. See [paying online](/en/cards/pay-online/).

Sources: RedotPay help-centre articles "How to Add Your RedotPay Card to Apple Wallet", "How to Upgrade and Link Your Card to Apple Pay", "How to Use Your RedotPay Card with Apple Pay", "How to Link My Virtual RedotPay Card to Google Pay" and "Why Won't My RedotPay Card Link to PayPal, Google Pay, or Other Apps?" (checked 31 Oct 2026); Apple's page of countries and regions that support Apple Pay.

Source: https://redotdocs.com/en/cards/mobile-wallets/index.mdx