---
title: "RedotPay physical card: ordering, delivery time, activation and PIN"
description: "How long the RedotPay physical card takes to arrive (production plus DHL or standard mail), changing the address, returned parcels, activating the card, setting or resetting the PIN, and what to do if it's lost."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RedotPay physical card: ordering, delivery time, activation and PIN

From order to your door usually takes **about 3 to 7 weeks**: 10 to 15 business days to make the card, then the post. You don't have to wait to use it: the card works online from the day you order.

> **Check your country first**
>
> Physical cards aren't shipped to 47 countries and regions, including [Egypt](/en/countries/egypt/), [Morocco](/en/countries/morocco/), [Tunisia](/en/countries/tunisia/), [India](/en/countries/india/), Turkey and Palestine. See the [country guides](/en/countries/).

## Order the card

**Card** → **Physical card** → **Apply for card · 100 USD**, enter your details, tap **Use this address**, then **Pay**. The [fee](/en/fees-limits/) comes from your balance. Once paid, the order can't be cancelled or refunded.

Get the address right the first time:

- Write it in **English letters**. The city, state and postal code must belong to the country you choose.
- Include the **full street name and house number**, and a phone number the courier can reach.
- The name in your billing address is printed on the card and can't be changed later.

## Delivery

| | Time | Tracking | Cost |
|---|---|---|---|
| Production | 10 to 15 business days, longer around public holidays | In the app | Included |
| DHL Express | 3 to 10 days after shipping | dhl.com, with the tracking number | Depends on the country |
| Standard mail | 5 to 30 days after shipping, plus any customs or local delays | 17track | Free |

Production pauses if you freeze the card or report it lost before it ships.

- **Change the address**: only before the card ships. On the **Card** tab, open the physical card and tap **Update now** on the "Preparing your card" banner. After shipping it can't be changed.
- **"Your shipping address has an error"**: tap **Update now** and add the missing street name or house number.
- **Tracking hasn't moved for a long time**: [contact support](/en/troubleshooting/contact-support/) in the app.
- **Parcel sent back**: contact your local post office first, then RedotPay support.
- **Customs fees**: RedotPay doesn't say who pays import duties or taxes. If someone asks you to pay a "customs fee" through a link in an SMS or email, check with support in the app first; fake delivery messages are a common scam.

## Activate the card

1. Check that the last four digits on the card match the card in the app.
2. Find the activation code near the bottom of the paper insert.
3. **Card** → select the card → **Activate now** → enter the code.

Activation unlocks in-store payments, contactless and [ATMs](/en/cards/atm-withdrawals/). Don't share the code with anyone.

## Set, change or reset your PIN

**Card** → **Settings** → **Change card PIN**, then enter a 4- or 6-digit PIN twice and tap **Confirm**. Use the same steps if you've forgotten it: you set a new one without needing the old one. Avoid sequences and repeated digits such as 1234 or 1111. Virtual cards have no PIN.

> **Three wrong PINs freeze the card**
>
> Three wrong PINs within 24 hours temporarily freeze the card for online, in-store and ATM payments. RedotPay doesn't say when that freeze lifts, so contact support if it happens.

## Lost, stolen or damaged

- **Freeze it immediately**: **Card** → **Freeze**. Your other cards keep working.
- RedotPay's help centre has no replacement process or fee for a physical card. As far as it shows, the way to get another one is to order a new physical card, which costs 100 USD again. Ask support before you do.
- Cards are valid for **3 years** from issue.

Sources: RedotPay help-centre articles "How Do I Get a Physical Card?", "How Long Does Card Delivery Take?", "Card Delivery Restrictions", "How Do I Activate My Physical Card?" and "Can I Set a PIN for My RedotPay Card?" (checked 31 Oct 2026).

Source: https://redotdocs.com/en/cards/physical-card/index.mdx