---
title: "Withdraw crypto from RedotPay to an exchange or wallet"
description: "How to send USDT and other crypto out of RedotPay on the right network, how long it takes, the 24-hour security pause, free transfers to other RedotPay users, and cashing out to a bank account."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Withdraw crypto from RedotPay to an exchange or wallet

There are three ways to move money out of RedotPay. Pick the one that matches where the money is going.

| Where it's going | Use | Cost |
|---|---|---|
| An exchange or your own wallet | **Withdraw** on-chain | A [network fee](/en/fees-limits/deposit-transfer-fees/), shown before you confirm |
| Another RedotPay user | **Send** to a RedotPay user | Free and instant |
| A bank account, in local currency | **Send** as an international transfer, or sell on [P2P](/en/deposits-withdrawals/p2p-local-currency/) | Shown before you send |

> **Checked 31 October 2026**
>
> Screens from the RedotPay app (v3.14.6). Rules from the official help centre on that date.

Open the coin under **Assets** to see all three.

## Withdraw to an exchange or wallet

1. At the exchange or wallet you're sending to, open its **deposit** page for the coin, choose a network and copy the address.
2. In RedotPay, tap **More** → **Withdraw** → **Withdraw on-chain**, as RedotPay's guide describes. The **Withdraw** button on each coin's page is another way in.
3. Choose **the same coin and the same network** as the destination, for example USDT on TRC20 on both sides.
4. Paste the address and enter the amount. Each coin and network has its own minimum, shown on screen. A smaller amount won't go through.
5. Make sure your balance also covers the **network fee**, then tap **Withdraw** and complete the verification.

> **The network must match on both sides**
>
> Sending on a network the destination doesn't support can lose the money. RedotPay's recovery service covers deposits *into* RedotPay, not withdrawals out of it. If a withdrawal goes to the wrong place, only the receiving platform can help.

### Memos and tags

Some exchanges show a **memo** or **tag** next to the address, usually for XRP and a few other coins. RedotPay's help centre doesn't say how its withdrawals handle them. If the destination requires a memo and you can't enter one in RedotPay, don't send. Choose a coin and network that needs no memo, such as USDT on TRC20.

## How long it takes

RedotPay processes withdrawals before they go on-chain:

| When you withdraw (UTC+8) | Processing |
|---|---|
| Monday to Friday, 9:30 to 18:30 | 1 to 2 hours |
| Evenings, weekends and public holidays | Up to 24 hours |

Then the blockchain needs its confirmations. Follow the status under **More** → **Withdraw** → the list icon at the top right:

| Status | What it means |
|---|---|
| Pending review | A security check, usually under 2 hours and at most 24 |
| Wallet processing | Being sent on the blockchain |
| Completed | Sent. Tap the TxID to see it on a block explorer |

A withdrawal straight after a deposit, with no clear reason, is one of the patterns RedotPay's screening flags. See [money held for review](/en/troubleshooting/funds-on-hold/).

## The 24-hour pause after security changes

After you **reset your password** or **change your email or phone number**, RedotPay pauses withdrawals, transfers to other users and currency conversions for 24 hours, and caps card spending at 1,000 USD. Changing Google Authenticator also lowers the card limit to 1,000 USD for 24 hours. Plan security changes for a day when you don't need to move money.

## Things that block a withdrawal

- **HTX**: RedotPay doesn't allow deposits or withdrawals to or from addresses linked to the HTX exchange. Such transfers may be held. Don't resubmit; wait or contact support.
- **Network maintenance**: RedotPay sometimes suspends a network, for example during an Ethereum upgrade. The app shows it.
- **USDs**: RedotPay's own dollar balance can't be withdrawn to another wallet. Reward USDs can only be spent.

## Withdrawal hasn't arrived

Work through these in order. The list under **More** → **Withdraw** → the list icon tells you which case you're in.

- **Nothing in the list.** The withdrawal was never submitted. The usual reasons: the amount was under the minimum for that coin and network (it's shown on the withdrawal screen), or the balance didn't cover the amount plus the network fee. Enter an amount at or above the minimum and try again.
- **Pending review.** RedotPay's security check, usually under 2 hours and at most 24. Nothing to do but wait; a withdrawal straight after a deposit is more likely to be looked at.
- **Pending right after a security change.** Withdrawals are paused for 24 hours after a password reset or an email or phone change, as above. They resume on their own.
- **Wallet processing.** The check is done and the transfer is going on-chain; a busy network takes longer. Outside RedotPay's processing hours (weekday evenings UTC+8, weekends, public holidays) allow up to 24 hours.
- **Completed, but the destination shows nothing.** RedotPay has sent it. Tap the TxID in the transaction details and look it up on a block explorer. If the explorer shows the transaction confirmed, the money is at the address: the receiving exchange may need more confirmations than the first one, or may credit deposits by hand. Ask the destination, with the TxID.

**When to contact support**: Pending review has lasted more than 24 hours with no security change on your side, or the status is Completed but the explorer can't find the TxID. Give the TxID, the coin, the network, the address and the amount. See [contact support](/en/troubleshooting/contact-support/). RedotPay has no recovery process for a withdrawal sent to a wrong address or network.

## Send to another RedotPay user: free

Tap **Send**, enter the person's email, phone number or UID, the amount, then **Send** and **Confirm**. It's free and usually instant. Both of you must be verified, and **a transfer can't be reversed**, so check the recipient.

| Coin | Most per transfer | Most per day |
|---|---|---|
| USDT, USDC | 2,000 | 10,000 |
| USDs | 2,000 | 10,000 |
| ETH | 1 | 5 |
| BTC | 0.1 | 0.5 |

## Cash out to a bank account

The **Send** tab also turns crypto into local currency and pays it to a bank account or e-wallet.

- The account must be a **personal** account, and you can't pay on behalf of a business or someone else. There's no memo or reference field.
- The rate is locked when you tap **Confirm**, and a processed transfer can't be cancelled.
- If the bank rejects the transfer, the money returns to your RedotPay balance. If you typed a valid account that isn't yours, RedotPay can't reverse it; contact that bank.
- USD sent over SWIFT can lose intermediary bank fees on the way.

You can also **sell USDT on P2P** for local currency. Release the crypto only after the money is in your bank, checked in your own banking app. See [P2P](/en/deposits-withdrawals/p2p-local-currency/).

Sources: RedotPay help-centre articles "How Do I Withdraw Crypto From RedotPay to Another Wallet or Platform?", "How Do I Track My Withdrawal Status?", "Why Hasn't My Withdrawal Arrived Yet?", "How Long Does a Withdrawal Take?" and "Is There a Minimum Withdrawal Amount?" (checked 31 Oct 2026, withdrawal-status articles re-checked 2 Nov 2026); the RedotPay app, 31 Oct 2026.

Source: https://redotdocs.com/en/deposits-withdrawals/withdraw/index.mdx