---
title: "Create a RedotPay account (with screenshots)"
description: "Download the real RedotPay app, sign up with your email, and know what happens right after: the 5 USD reward, why a referral can only be added at sign-up, and how to fix sign-up errors."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a RedotPay account (with screenshots)

Signing up takes about three minutes and needs only an email address. Identity verification comes next and is a separate step.

> **Checked 31 October 2026**
>
> Screens from the RedotPay app (v3.14.6) on a new account. Rules come from the app and the official help centre on that date.

## Before you start

- You must be **18 or older**.
- You can't sign up if you live in, or are a citizen of, a country RedotPay doesn't serve. See [who it's for](/en/getting-started/what-is-redotpay/).
- Keep a phone number at hand. You'll link it during verification, and each number can belong to only one account.

## Step 1: Install the real app

Download it only from the official listings: [App Store](https://apps.apple.com/app/id6449689356) or [Google Play](https://play.google.com/store/apps/details?id=com.redotpay). Fake copies of wallet apps exist, and they steal what you deposit.

## Step 2: Sign up through a referral link, if you want one

A referral can only be set **while you register**. Once your account exists, it can't be added or changed. If you'd like to support this site, open the app through our link before you sign up. It costs you nothing. A referral isn't a promo code: the 20% card discount is entered later, when you order the card. See [promo code](/en/getting-started/promo-code/).

## Step 3: Register with your email

1. Enter your email address and tap **Next**.
2. Type the code RedotPay emails you.
3. Create a password and tap **Sign up**.

You can also continue with Apple or Google instead of an email and password.

## Step 4: The reward sheet

Right after sign-up, the app shows this.

## Step 5: Verify before anything else

The home screen stays locked behind this banner until you pass identity verification.

Next: [verify your identity](/en/getting-started/verify-identity/).

## If sign-up goes wrong

- **"Email already exists"**: you already have an account with that email. Log in instead, or tap **Forgot password**. If you first signed up with Apple or Google, use that button again; an email and password won't work for that account.
- **The email code doesn't arrive**: check the address for typos and look in spam. Ask for a new code and use only the newest one. Update the app if it's old.
- **You want a second account**: you can't. RedotPay allows one verified account per person.

Other errors, including "Phone number already exists", codes that never arrive and a locked account, are covered in [can't sign in or sign up](/en/troubleshooting/login-problems/).

Sources: the RedotPay app (31 Oct 2026, Referral Rules screen) and the help-centre articles "How Do I Create a RedotPay Account?", "How Do I Use a Referral Code?", "How Do I Use My 5 USDs Sign-Up Reward?", "Why Do I See an "Email Already Exists" Error?" and "Where Can I Download the RedotPay App?".

Source: https://redotdocs.com/en/getting-started/create-account/index.mdx