---
title: "How to delete your RedotPay account: the steps, the 15-day wait and what you lose"
description: "Delete a RedotPay account from Security → Manage account, with screenshots. The 15-day grace period, what to withdraw and download first, why refunds stop, why you can't open a new account with the same identity, and when disabling is the better choice."
---

> Documentation Index
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# How to delete your RedotPay account: the steps, the 15-day wait and what you lose

In the app: profile icon → **Security** → **Manage account** → **Delete account**, tick the boxes and tap **Confirm deletion**. The account is deleted **15 days later**, unless you log in again, which cancels the request. Deletion cancels your cards, erases your transaction history, abandons any balance left and can't be undone, and the same identity can never open another RedotPay account. Empty the account first, and consider disabling it instead.

> **Empty the account before you ask**
>
> Whatever is still in the account when the 15 days end is treated as **voluntarily abandoned**. Withdraw or send everything out first, and leave time for the transfer to complete. See [withdraw crypto](/en/deposits-withdrawals/withdraw/).

## Delete or disable?

| | Disable | Delete |
|---|---|---|
| Reversible | Yes: **Enable account** plus a face scan | Only by logging in within 15 days |
| Your cards | Kept | Cancelled for good |
| Your balance | Kept | Abandoned |
| Transaction history | Kept | Erased |
| Open a new account later | Not needed | Impossible with the same identity |
| Use it for | A break, or a security scare | Leaving RedotPay for good |

If you suspect someone else has access to your account, disabling it stops the damage while you [secure it](/en/security/protect-your-account/) with RedotPay's help; deleting it would also delete the evidence.

## Before you delete

1. **Cancel subscriptions with each merchant.** RedotPay can't cancel them for you.
2. **Wait for pending payments and refunds.** Anything still **Authorized**, and any refund a merchant has promised, must arrive first: RedotPay can't credit a refund to a deleted account. See [refunds that haven't arrived](/en/troubleshooting/refund-not-received/).
3. **Download your statements.** Deletion erases your transaction history. In the app: **Card** → **…** next to **Transactions** → download icon → choose the period → **Export**. The statement is emailed to you; its password is the last six digits of your phone number.
4. **Move your balance out.** Withdraw crypto to a wallet or exchange, send it to a bank account, or sell it on [P2P](/en/deposits-withdrawals/p2p-sell/). Check the balance is zero, USDs included.
5. **Tell whoever pays you** into your personal EUR, GBP or USD account, if you have one: RedotPay doesn't say what happens to a transfer that lands after deletion. See [IBAN and account details](/en/deposits-withdrawals/iban/).

## The steps

1. Tap your **profile icon** at the top of the home screen, then **Security**.
2. Scroll to the bottom and tap **Manage account**.
3. Tap **Delete account**.
4. Read the warnings and tick each box to accept them. RedotPay lists the four consequences below.
5. Tap **Confirm deletion**. Don't log in again.

We didn't go past the Manage account screen on our own account, so the warning screen isn't pictured; the wording above follows RedotPay's guide.

## What deletion does

According to RedotPay, deleting your account:

- **cancels every linked card** permanently;
- **deletes all your transaction records**;
- treats any remaining assets as **voluntarily abandoned**;
- **ends any refund**: nothing can be credited after deletion.

## The 15 days

The wait is RedotPay's standard policy and **can't be skipped or shortened**. During it, the account works as usual. If you change your mind, log in: the request is cancelled at once and you carry on. If you want the account gone, don't log in, not even to check.

## You can't come back with a new account

Each verified identity can be linked to **one** RedotPay account, and the link survives deletion. Verifying a new account with the same person fails whichever ID document you use. If there's any chance you'll want RedotPay again, for example because a [physical card](/en/cards/physical-card/) you paid 100 USD for is still useful, disable the account instead.

## Disable the account instead

- **To disable:** profile icon → **Security** → **Manage account** → **Disable account** → **Confirm**, then the security check, for example your Google Authenticator code.
- **To turn it back on:** the same path → **Enable account** → **Confirm**, then a quick face scan.

RedotPay doesn't say which features stop while an account is disabled; treat it as fully paused. Cards, balance and history are kept.

## Only one card to remove?

Deleting a card doesn't touch your balance or your account. The steps, the fee you lose and the replacement option are on [delete a card](/en/security/delete-card-or-account/). If the account is locked rather than something you want to close, see [login problems](/en/troubleshooting/login-problems/); if you're stuck, [contact support](/en/troubleshooting/contact-support/) with your UID.

Sources: RedotPay help-centre articles "How Do I Delete My Account?", "How Long Does It Take to Delete My Account?", "Can I Still Receive Refunds After Deleting My Account?", "Can I Create a New Account After Deleting Mine?" and "How Do I Disable My RedotPay Account" (checked 2 Nov 2026). App screens captured 1 Nov 2026.

Source: https://redotdocs.com/en/security/delete-account/index.mdx