---
title: "How to delete a RedotPay card, and what you lose"
description: "Delete one card for good or freeze it instead: the steps in the app, the card fee you don't get back, refunds that may never arrive, the paid replacement for a leaked virtual card, and closing a personal USD, EUR or GBP account. Deleting the whole account has its own guide."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to delete a RedotPay card, and what you lose

Deleting a card can't be undone: the card fee isn't refunded, and refunds to that card may never reach you. Your balance isn't touched, because it belongs to your account, not to the card. If you only want to stop the card for a while, freeze it instead. Leaving RedotPay altogether is a bigger step with a 15-day wait: see [delete your account](/en/security/delete-account/).

## Which one you need

| You want to | Do this | Can you undo it? |
|---|---|---|
| Stop a card being used for now | Freeze it, or switch off payment types in **Security settings** | Yes |
| Get rid of one card for good | Delete the card, below | No |
| Pause the whole account | Disable the account | Yes, with a face scan |
| Leave RedotPay | Delete the account: 15-day wait, then permanent | Only within 15 days |
| Stop receiving bank transfers | Close your personal USD, EUR or GBP account, below | Apply again later |

The two account rows are covered in the account-deletion guide linked above.

## Before you delete a card

1. **Cancel subscriptions with each merchant.** RedotPay can't cancel them for you. Otherwise they keep trying the card, and failed charges can [cost you a decline fee](/en/fees-limits/).
2. **Wait for pending payments and refunds.** Anything still **Authorized**, and any refund a merchant promised, should arrive first: refunds go back to the card you paid with. See [refunds that haven't arrived](/en/troubleshooting/refund-not-received/).
3. **Download the card's statements** if you'll need them. In the app: **Card** → **…** next to **Transactions** → download icon → choose the period → **Export**. The statement is emailed to you; its password is the last six digits of your phone number.

## Delete a card

What you lose:

- **The card fee.** The 10 USD or 100 USD you paid for the card isn't refunded.
- **Refunds to that card.** Refunds go back to the card you paid with. RedotPay can't promise one will reach you once that card is deleted.
- **The card itself.** It can't be restored.

Your balance, your account and your other cards stay as they are.

> **Leaked card details? Replacing may be enough**
>
> RedotPay also sells a replacement for [virtual cards](/en/cards/virtual-vs-physical/): the CVV and expiry date change but the card number stays the same. It costs 5 USD the first time and 10 USD after that, takes 5 to 10 minutes, and you can do it once every 31 days; rewards can't pay for it. RedotPay's guide puts it under **Card** → **Settings** → **Replace card**, but it wasn't on the settings screen of the card we checked. Afterwards, update the new CVV and expiry date with every merchant that has the card saved.

## Disable or delete the whole account

Both live under profile icon → **Security** → **Manage account**. Disabling pauses the account and is reversed with a face scan. Deleting starts a 15-day countdown, after which every card, your transaction history and any balance left are gone for good, and the same identity can never open another RedotPay account. The checklist, the steps and the screenshots are in the account-deletion guide linked above. If someone else may have access to your account, start with [protect your account](/en/security/protect-your-account/).

## Close a personal USD, EUR or GBP account

These are the [account details](/en/deposits-withdrawals/iban/) you use to [receive bank transfers](/en/deposits-withdrawals/receive-money/). You don't have to close one: RedotPay says it tidies up inactive accounts on its own. To close it yourself, tap the USD, GBP or EUR account → **…** at the top right → **Close account**. To get one back later, you apply again.

Sources: RedotPay help-centre articles "How Do I Delete a RedotPay Card?", "Will I Get My Card Issuance Fee Back if I Delete My Card?", "What Happens to My Refunds If I Delete My RedotPay Card?", "How to Replace Your Virtual Card" and "How Do I Close My Personal Funding Account?" (checked 2 Nov 2026). App screens captured 1 Nov 2026.

Source: https://redotdocs.com/en/security/delete-card-or-account/index.mdx