---
title: "Money held for review on RedotPay: why it happens, what to send, how long it takes"
description: "Why RedotPay holds a deposit or freezes an account for review, what documents it asks for, how long reviews take, how to lower the chance of one, and the scam to avoid while you wait."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Money held for review on RedotPay: why it happens, what to send, how long it takes

RedotPay screens every incoming and outgoing transaction. If one is flagged, it can be held while RedotPay reviews it, and you may be asked to prove where the money came from. This is the most common complaint in public reviews, so it's worth understanding before you move large amounts.

> **Nobody can unlock your funds for a fee**
>
> RedotPay never asks you to send money to "unlock" funds, and it never contacts you on WhatsApp. Anyone offering to release a hold for a payment is a scammer. Official support is only in the app or by verified email.

## Why money gets held

RedotPay's "Know Your Transaction" (KYT) screening can hold a transaction, ask for more documents, decline funds or freeze an account when it sees risk. The triggers it names:

- **Money linked to a restricted or high-risk source**, such as sanctioned parties, fraud, stolen funds or gambling sites.
- **Unusual patterns**, for example withdrawing straight after a [deposit](/en/deposits-withdrawals/deposit-crypto/) with no clear reason.
- **Routine checks** to meet anti-money-laundering rules, confirm your address or confirm your source of funds. RedotPay says a request "doesn't mean anything is wrong".

Some delays aren't reviews at all:

- Crypto sent **from several addresses** takes about 3 to 5 days.
- A deposit **below the minimum** or on the **wrong network** isn't credited. See [wrong network or coin](/en/troubleshooting/wrong-network/).
- A **bank transfer** into your funding account can take 1 to 7 business days if it needs a compliance review.

## What RedotPay may ask for

The request arrives as an in-app notification. Typical documents:

- a **personal statement** explaining the transaction;
- **proof of source of funds**: invoices, contracts, payslips, or the platform statement that paid you;
- **proof of source of wealth**, for larger balances;
- **proof of address**.

How to send them:

1. Read the notification carefully and send exactly what it lists.
2. Upload **everything at once**, as JPG, PNG or PDF, up to 10 MB each. Missing pieces lead to a second request.
3. Send it within **14 days**, or the request fails.
4. Make sure every document matches your verified name and details.

## How long it takes

| Situation | Official time frame |
|---|---|
| Review of documents you uploaded | 1 to 3 business days |
| Bank deposit under compliance review | 1 to 7 business days |
| Crypto from several sending addresses | About 3 to 5 days |

Public reviews also describe holds lasting weeks and repeated document requests. Plan for that before moving money you'll need soon.

## How to lower the chance of a hold

These follow from RedotPay's own KYT rules. They don't guarantee anything.

- **Start small.** Make your first deposits modest and build a history before moving large sums.
- **Receive money in your own name** where you can. Payments from other people are more likely to need proof.
- **Keep the paper trail** for client payments: invoices, contracts and platform statements.
- **Don't deposit and withdraw straight away** without a reason.
- **Avoid gambling and high-risk sources**, and don't send from many different addresses.
- **Answer the questionnaire honestly.** Your stated job and source of funds should match the money you receive.

## If you're stuck

- Reply to the request in the app, not through social media.
- Keep your **UID** and the **transaction ID or hash** in every message, and keep one ticket going instead of opening new ones.
- See [how to get an answer from support](/en/troubleshooting/contact-support/).

Sources: RedotPay help-centre articles "What Is Know Your Transaction (KYT)?", "Why Has My Crypto Deposit Not Arrived Yet?", "Why Might I Need to Submit Additional Documents?", "When Will My Deposit Arrive?" and "Common Scams and How to Avoid Them" (checked 31 Oct 2026). Review experiences from RedotPay's public Trustpilot page.

Source: https://redotdocs.com/en/troubleshooting/funds-on-hold/index.mdx