---
title: "Sent crypto on the wrong network or the wrong coin to RedotPay? What can be recovered"
description: "What happens when you deposit an unsupported coin or use the wrong network on RedotPay, how to file a recovery request in the app, what it costs (10 USD to 20%), and the one case that's free to fix."
---

> Documentation Index
> Fetch the complete documentation index at: https://redotdocs.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sent crypto on the wrong network or the wrong coin to RedotPay? What can be recovered

A deposit in a coin or on a network that RedotPay doesn't accept for that address is **not credited**. Sometimes it can be recovered, for a fee, in 7 to 15 business days. It isn't guaranteed.

## First, check which case you're in

| What happened | Credited? | What to do |
|---|---|---|
| Right coin and network, but **below the minimum** | No, until you top it up | Send another deposit of the same coin on the same network that reaches the minimum. Both are credited together, free |
| **Wrong network**, for example USDT sent on Ethereum to a Tron address | No | File a recovery request |
| **Wrong coin**, for example EURC sent to a USDC address | No | File a recovery request |
| Network supported but the deposit is still missing | Not yet | See [money held for review](/en/troubleshooting/funds-on-hold/) |

## How to file a recovery request

1. Open **Deposit** and choose the coin you sent.
2. Tap the **?** icon in the top right corner to open the asset recovery form.
3. Enter the transaction ID (TxID or hash) and the network you actually used.
4. Pay the handling fee.
5. Enter a refund address and tap **Submit**.

> **Caution**
>
> The refund address must be on the **same network as the mistaken deposit**. Copy it carefully. A second mistake here can't be undone.

## What it costs

| Amount deposited | Recovery fee |
|---|---|
| 10 to 100 USD | 10 USD |
| 100 to 5,000 USD | 10% of the deposit |
| Over 5,000 USD | 500 USD |
| Complex cases | Up to 20% |

The official table starts at 10 USD and doesn't say what happens to smaller amounts. For a mistaken deposit of a few dollars, the fee can be more than the money.

## How to never need this

Before every deposit, the app warns you twice. Both warnings matter.

- Choose the coin first, then the network, then copy the address. Each coin has its own address.
- Send a small test amount the first time.
- Full walkthrough: [how to deposit USDT](/en/deposits-withdrawals/deposit-crypto/).

Sources: RedotPay help-centre articles "What Happens If I Deposit the Wrong Crypto or Use the Wrong Network?" and "Supported Cryptocurrencies, Networks & Minimum Deposits" (checked 31 Oct 2026).

Source: https://redotdocs.com/en/troubleshooting/wrong-network/index.mdx