Both the virtual and the physical card can go into Apple Pay or Google Pay. With a virtual card in your phone, you can pay contactless in shops without waiting for a physical card. Whether that works where you live depends on Apple and Google, not on RedotPay.
Apple Pay
- 1Update the appVersion 3.0.1 or later
- 2Upgrade the card if askedCard → Upgrade, free
- 3Add to Apple WalletCard → select the card
- 4Follow the stepsUntil you see Card Added
- On the Card tab, select the card and tap Add to Apple Wallet.
- Follow the on-screen steps until you see Card Added.
Some older cards need a free upgrade first. If the app shows it, tap Card → Upgrade. The upgraded card has a new number, CVV and expiry date (valid 3 years), so update it on every site and subscription that has the old details saved.
To pay, double-click the side button on an iPhone with Face ID, or the Home button on one with Touch ID, then hold the phone near the reader. On an Apple Watch, double-click the side button. In apps and on websites, tap the Apple Pay button.
Google Pay
- Open the Google Wallet app and tap Add to Wallet.
- Choose Payment card, then Enter details manually.
- Copy the card number, expiry and CVV from the RedotPay app, and the same name and billing address as your card.
A new card can take up to 2 days, sometimes 5, before Google Pay, PayPal or Facebook accept it. Don’t retry again and again: repeated failures can freeze the card.
The card won’t add
- The card’s status in the app must be Active.
- Update your phone to the latest software, and turn on Face ID, Touch ID or a passcode.
- Your phone’s region must be one where Apple Pay or Google Pay works.
- On iPhone, two-factor authentication must be on for your Apple ID.
- Re-check the card details and the verification code you were sent.
Added, but payments fail
- Your balance covers the price plus fees.
- The card is still Active, not frozen.
- The shop accepts contactless or wallet payments.
- If you’ve just added it, wait a minute and try again.
Then work through the declined card checklist.
When a website refuses the card, RedotPay itself suggests paying through Apple Pay or Google Pay instead. See paying online.