RedotPay screens every incoming and outgoing transaction. If one is flagged, it can be held while RedotPay reviews it, and you may be asked to prove where the money came from. This is the most common complaint in public reviews, so it’s worth understanding before you move large amounts.
Why money gets held
RedotPay’s “Know Your Transaction” (KYT) screening can hold a transaction, ask for more documents, decline funds or freeze an account when it sees risk. The triggers it names:
- Money linked to a restricted or high-risk source, such as sanctioned parties, fraud, stolen funds or gambling sites.
- Unusual patterns, for example withdrawing straight after a deposit with no clear reason.
- Routine checks to meet anti-money-laundering rules, confirm your address or confirm your source of funds. RedotPay says a request “doesn’t mean anything is wrong”.
Some delays aren’t reviews at all:
- Crypto sent from several addresses takes about 3 to 5 days.
- A deposit below the minimum or on the wrong network isn’t credited. See wrong network or coin.
- A bank transfer into your funding account can take 1 to 7 business days if it needs a compliance review.
What RedotPay may ask for
The request arrives as an in-app notification. Typical documents:
- a personal statement explaining the transaction;
- proof of source of funds: invoices, contracts, payslips, or the platform statement that paid you;
- proof of source of wealth, for larger balances;
- proof of address.
How to send them:
- Read the notification carefully and send exactly what it lists.
- Upload everything at once, as JPG, PNG or PDF, up to 10 MB each. Missing pieces lead to a second request.
- Send it within 14 days, or the request fails.
- Make sure every document matches your verified name and details.
How long it takes
| Situation | Official time frame |
|---|---|
| Review of documents you uploaded | 1 to 3 business days |
| Bank deposit under compliance review | 1 to 7 business days |
| Crypto from several sending addresses | About 3 to 5 days |
Public reviews also describe holds lasting weeks and repeated document requests. Plan for that before moving money you’ll need soon.
How to lower the chance of a hold
These follow from RedotPay’s own KYT rules. They don’t guarantee anything.
- Start small. Make your first deposits modest and build a history before moving large sums.
- Receive money in your own name where you can. Payments from other people are more likely to need proof.
- Keep the paper trail for client payments: invoices, contracts and platform statements.
- Don’t deposit and withdraw straight away without a reason.
- Avoid gambling and high-risk sources, and don’t send from many different addresses.
- Answer the questionnaire honestly. Your stated job and source of funds should match the money you receive.
If you’re stuck
- Reply to the request in the app, not through social media.
- Keep your UID and the transaction ID or hash in every message, and keep one ticket going instead of opening new ones.
- See how to get an answer from support.